Ashland is in need of a strong leadership presence to be an agent of change and to guide and develop staff in a way that is reflective of NorthLakes’ values and leadership philosophy. We believe that in order to offer the best care to our patients our team needs to be not only highly skilled but also fulfilled by and invested in their work.
The Site Manager must be able to acknowledge, engage and appreciate the expertise of all team members; promote effective teamwork; foster a supportive, candid, and respectful environment where innovation is encouraged; uphold shared standards to promote excellent performance; celebrate accomplishments, and create effective systems.
Ashland is a complex patient care facility with multiple service lines including but not limited to Behavioral Health, Medical, Dental, Chiropractic, Recovery, Occupational Therapy, Speech Therapy, and growing. Some of the current initiatives include increasing access for patients, integrating service lines, care coordination, staff engagement and retention, and quality improvement. The Site Manager is responsible for overseeing approximately 40 direct reports over two Ashland locations, as well as working with approximately 20 providers on any given day. Ashland is also home to some of our Officers, Directors, and Program Coordinators – all of whom work with frontline staff and providers in the development, provision, and delivery of services.
The Site Manager ensures patient safety, quality of care, and access to all clinical services; directs all functions related to operations and clinical practices of the site; maintains compliance with regulatory agencies, ensures that all services are functioning on an integrated level.
Essential Duties and Responsibilities:
Acts as the single point of contact for all site operations and delegates accordingly.
Identifies needs for additional services in collaboration with providers and leadership staff.
Carries out the strategic plans and operational goals for the site under the direction of the Chief Operations Officer and Clinic Directors.
Oversees clinical and administrative staff at assigned site or sites.
Works with members of Management Team (Human Resources, IT, Billing, Finance, Marketing, QI, Facilities, operations etc.) in the development and implementation of PDSA projects, protocols, policies, and procedures.
Ensures that the site is appropriately and adequately staffed at all times.
Manages provider scheduling changes. Consults with specific Clinical Director and Chief Operations Officer.
Manages (non-provider) employees’ performance and conducts performance evaluations.
Assesses need for additional resources; provides resources when appropriate.
Manages site budget.
Represents the organization as an ambassador; working with other Site Managers and Supervisors within the same community to ensure consistent communication with external partners.
Works with the Clinic Directors in the implementation and coordination of on-site QI activities.
Attends management meetings and related training. Ensures compliance with established organizational policies including but not limited to, clinical, safety, financial, and personnel, etc.
Works with the Safety Manager to ensure appropriate safety trainings are being held and attended by staff.
Helps with employee compliance around required training and vaccinations/ immunizations
Responsible for communications/ sharing of site-specific KPI’s and QI data with providers and staff
Make site/ local decisions impacting workflow, staffing, and budget items.
Works with Clinic Director to identify and manage risk to the organization.
BENEFIT PACKAGE includes:
Health and dental insurance
403b retirement plan-- up to 4% employer match
Four weeks Paid Time Off (PTO)
Nine paid holidays-- includes a birthday holiday
Tuition reimbursement (eligible after one year of employment)
Employer paid life insurance benefit
Employer paid short & long-term disability insurance
NorthLakes Community Clinic is an affirmative action equal opportunity employer. Females, minorities, and people with disabilities are encouraged to apply.
1. Bachelor’s Degree (B.A. or B.S.) or equivalent education in healthcare, management or related training
2. Minimum of five years related experience and/or training managing a complex health care facility
3. Experience managing and leading more than 20 direct reports
4. Proven experience hiring, training, mentoring, developing and retaining staff
5. Proven track record demonstrating the ability to create and implement a structure which facilitates own success and success of others
6. Demonstrated ability to identify metrics of success and manage to those metrics
Internal Number: ASHSM3
About NorthLakes Community Clinic
NorthLakes Community Clinic is proud to be a Community Health Center. Community Health Centers provide care to everyone, including those with commercial insurance, those with government insurance (Medicaid and Medicare) and those without insurance. In addition, Community Health Centers provide comprehensive, integrated, whole person care including medical, dental, behavioral health and prescription services.Our mission, as we serve the northern portion of Wisconsin is "to respond to the health care needs of our communities with an integrated array of quality services and actively remove barriers to care".Our vision is "healthy, prosperous, engaged communities where everybody thrives".Come join our team!