You are in demand everywhere...but it pays to come here!
If you want to work in a premier hospital that wins awards, nurtures people, and tirelessly strives to advance care, you'll find your match at Jersey City Medical Center . Our not-for-profit hospital, a proud member of Barnabas Health , has been honored time and again—for our strides in patient care and safety, and as the regional leader in specialties like cardiology, stroke, and trauma care.
Among our many accolades, we have been designated 8 times the only A-Rated for Safety Hospital, awarded Magnet Recognition for superior nursing, named Best Regional Hospital by US News and World Report and ranked among the 100 best places to work in healthcare (nationally). Jersey City Medical Center is also ideally located— in the vibrant Jersey City waterfront community overlooking the harbor, just 10 minutes from New York City, with a grand view of the Statue of Liberty.
Primary responsibility is to provide related assistance and information during specific shift. Respond promptly and politely to all callers in a timely manner. Answers all incoming calls to the Medical Center's main telephone number and other types of in- bound telephone services as directed. Respond to emergency codes in an expedient manner. Respond to console alarms and reports equipment malfunctions to Telecommunications Manager. Notifies appropriate telecommunications staff of changes needed in directory when such information comes to their attention. Keep abreast of hospital events that may generate calls and inquiries from those outside the Medical Center. Perform other job related functions as required.
High school diploma or equivalent with two (2) years experience as telephone operator in a busy multi-position environment preferred; will also consider customer service experience. Good knowledge of PBX consoles a must. Must be able to communicate clearly, have good diction, pleasant speaking voice, and be clearly understood over the telephone. Personable and customer service oriented required. You must be patient with difficult callers. A bilingual candidate is strongly required.
Barnabas Health offers excellent-provided benefits which include: competitive compensation, comprehensive medical/dental benefits, 403 (B) savings plan, Flexible Spending Plans, PTO program, tuition reimbursement and so much more.