Job Summary

Job Duties

• Utilizes customer service skills to determine and manage necessary actions to facilitate patient navigation through the Program and acquisition of health services.
• Provides assistance with scheduling, pre-arrival information, transportation, lodging, and special needs for both the patient and any travel companions.
• Provides information on, and assists with access to, local community services and activities that are available during their stay.
• Acts as a key resource and primary point of communication for all patient and travel companion needs.
• Maintains systems and processes sufficient to assure timely communication, service, and follow-up.
• Escorts patient to all appointments while a patient and ensures all questions to the appropriate Service Line are quickly addressed and answered.
• Serves as the designated patient representative and concierge for any needs which may arise during the entire stay.
• Arranges for risk screening for all first-order relatives sharing the same genetic risk who accompany the patient.
• Assure that patients have access to records

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

• Experience with scheduling and talking payments- preferred
• On Call, Weekends and Holiday - is required.
• Growing program, multidisciplinary approach

Education

Experience

Certification(s) and License(s)