Job Summary

Job Duties

• Maintains open communication among marketing and triage personnel, practice sites, physicians, advisory groups, and consumers.
• Supports personnel in the pursuit of knowledge and resolution of problems.
• Supports and defines goals, policies, and procedures.
• Supervises quality audits to support the quality assurance process and ensures the staff meet all departmental productivity and quality standards, including integration analysis and testing.
• Coaches employees as needed to meet performance standards.
• Creates, maintains and files all logs and documentation of staff performance and compliance with department goals and targets.
• Assists with Human Resources issues, such as performance evaluation, recruitment, hiring and adherence to departmental policies and taking disciplinary action as required.
• Reviews daily, weekly and monthly statistical reports as requested by the department leader.
• Maintains adequate staffing levels consistent with patient volumes, assuring optimal customer service and performance.
• Ensures time and attendance records are kept current and variations are brought to the attention of the department in a timely fashion.
• Shares on-call coverage rotation to ensure optimal department operations during off-shift hours.
• Uses open communication to identify and resolve problems within and between departments.
• Conducts team meetings and involves staff in decision-making.
• Promotes activities that recognize and reward staff.
• Develops educational programs to meet process changes within the department.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Position Details

May require extended periods of time where you will be standing or walking.  You must be able to push, pull or lift up to 20 lbs.

Education

Experience

Certification(s) and License(s)