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Yakima Valley Farm Workers Clinic

Yakima, Washington

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Supervisor Digital Technical Support (Work from Home - Eastern United States)
Job Summary‚ÄčProvides overall management and leadership of customer portal Technical Support team focused on providing excellent customer service. Performs oversight of achieving metrics, resource allocation, process improvement, coordinating training and ensuring policy development/updates. Assists administration in developing the team's annual operating budget, participating in and/or leading interdepartmental workgroups involved in strategic planning, developing, and reviewing policies and procedures. Also responsible for providing telephone, email, and web submission support for the enterprise's customer facing portals. Services issues reported as incidents or service requests.Job DutiesManages the day-to-day operations of the Technical Support team.


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