Digital Customer Support Associate (work from home Shift is 11:30am - 8:00pm Eastern Standard Time) in Danville, PA for Geisinger

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Digital Customer Support Associate (work from home Shift is 11:30am - 8:00pm Eastern Standard Time)

Job SummaryProvides telephone, email, and web submission support for the enterprise's customer facing portals and is the main point of contact for portal users. This support includes exceptional customer service, troubleshooting, and user technical support. Using common trouble-shooting techniques and questions the agent will attempt to resolve the issue using a documented fix or workaround on initial touch or contact.Job DutiesReceives customer calls and communications in a courteous manner.Documents accurately all inquiries/concerns.Records the details of the incident or request into the call ticketing system, including actions taken.Assesses the impact and urgency of the issue and sets priority according to standards.Att

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