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Manager, Consumer Insights
Job Description The Consumer Insights Manager is responsible for leading the analysis and interpretation of patient experience data to drive continuous improvement across the health system. This role oversees the collection, synthesis, and translation of data from sources such as Press Ganey, patient comments, grievances, web reviews, and other feedback channels. In addition to conducting high-level analysis, the Manager leads a team of Consumer Insights Intake Coordinators to ensure timely, accurate, and comprehensive capture and categorization of the patient voice. The Manager serves as a strategic partner to operational and clin
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