Job Summary

This position sits within the Geisinger Steele Institute for Health Innovation's Digital Transformation Office. Working within the Digital Transformation Office's Translation Center of Excellence, this translator role is responsible for oversight of digital translations. From inpatient and outpatient to discharge instructions to non-urgent digital translation requests, the translator will review, edit, and translate critical digital instructions for clinicians, patients, and staff

Job Duties

• Translate written patient care documents, including discharge instructions and educational materials, from the source language to the target language while ensuring linguistic accuracy and cultural appropriateness.
• Review, edit, and finalize vendor-provided or machine-translated documents to maintain intended meaning, clarity, and tone of the original content.
• Adapt translations to reflect cultural nuances and patient preferences, preserving context and ensuring health literacy principles are applied.
• Collaborate with clinical staff, language services leadership, and vendor partners to clarify terminology and meet turnaround time goals.
• Manage multiple translation requests simultaneously, prioritizing urgent inpatient discharges while maintaining high quality standards.
• Utilize translation software tools, glossaries, and organizational style guides to enhance efficiency and maintain consistency across documents.
• Conduct research on medical terminology, cultural references, and best practices to ensure accurate and contextually appropriate translations.
• Provide insights on language trends and enhanced communication strategies to improve translation services and patient outcomes.
• Handle sensitive patient information with the utmost confidentiality and professionalism in accordance with HIPAA and organizational policies.
• Incorporate feedback from clinical teams and reviewers to continuously refine translation accuracy and service satisfaction.
• Participate in ongoing training, professional development, and quality improvement initiatives within the Translation Center of Excellence.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Qualifications:

• High school diploma required; Bachelor’s degree in Translation, Linguistics, Spanish, Healthcare, or a related field preferred.
• Certification as a Medical Translator highly preferred.
• Minimum of 2-3 years of professional experience in medical translation or interpretation, preferably within a healthcare setting (5 years of translation experience required).
• Strong proficiency in Spanish and English with exceptional written and verbal communication skills.
• Cultural competency with the ability to adapt translations to diverse patient populations while preserving message integrity.
• Familiarity with Epic or other EHR systems preferred.
• Demonstrated ability to manage multiple projects simultaneously while meeting deadlines and quality standards.

Competencies:

• Exceptional attention to detail and linguistic accuracy.
• Strong cultural awareness and health literacy knowledge.
• Ability to prioritize tasks efficiently in a fast-paced clinical environment.
• Excellent collaboration, communication, and problem-solving skills.
• Commitment to patient safety, confidentiality, and equitable care.

Location:

• Hybrid - primarily remote with occasional on-site presence as needed.

Schedule:

• Full-time, Monday-Friday, with potential for limited on-call coverage based on operational needs and discharge volumes.

Education

High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred)

Experience

Minimum of 5 years-Related work experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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