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Penn State Health
Lancaster, Pennsylvania
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Scheduling Specialist I Bilingual (English / Spanish)
Job SummaryAnswer incoming calls and make outgoing calls with the intent of scheduling patients, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences. Collects and maintains accurate, basic patient information relating to registration and insurance. Answers all non-scheduling related questions and directs non-scheduling calls to the appropriate department.Job DutiesPatient Contact Center hours of operation are Monday - Saturday 7:00am - 7:00pmExperience Preferred:Medical terminologyComputer Knowledge including - Ability to toggle among programs / navigating multiple monitors/screensCompletes all appointment
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