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Penn State Health
Lancaster, Pennsylvania
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Follow Up Representative
The Follow-Up Representative is responsible for pursuing collection of all receivables from payers. Responsibilities: Provides continual follow up on outstanding accounts through contacts and inquiries to payers to facilitate prompt resolution or payment based on the Follow-Up Department guidelines. Prepares and posts any necessary adjustments and claim changes on accounts though the system based on the follow up to expedite the collection process and to ensure the accuracy of the account daily. Confers with payers to determine the reason for unpaid balances and to negotiate payment commitments. Reviews assigned accounts, processes the debit and credit adjustments, rebills
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