Overview

Location: Riley Outpatient Center

Hours:

Monday 7:30am-4pm

Tuesday 7:30am-5pm

Wednesday 7:30am-5pm

Thursday 7:30am-4:30pm

Friday 7:30am-2:10pm

Oversees patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately. Expected to precept current Registration Specialist team members. Performs higher level functions appropriate for clinic defined by clinic management. Participates annually in Rapid Improvement Events and/or Quality Improvement projects. Participates in peer interviewing and assists with new team member orientation. Leads daily huddles as needed or requested by leadership.

Key Responsibilities:

• Registration

• Check out patients

• Take care of incoming calls

• Working with insurance and co-pays

• Collection and Finance treatment plans

***Prior dental experience preferred***

***Requires CMAA certification***

Other requirements:

• High School Diploma/GED is required.
• Requires 2 or more years of relevant experience in a health care setting and at least 1 year as a Registration Specialist II; internal transfers only.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology.
• Requires knowledge and understanding of Revenue Cycle Service's policies, procedures, and reports relating to claims submissions/billing.
• Requires CMAA certification.
• Must successfully complete Registration Specialist III Checklist.
• Time-of-service collections experience preferred.
• BLS Certification through AHA preferred.